Privacy Policy

1. Introduction

Nestwell ("we", "us", "our") is committed to handling personal information responsibly. This policy explains what data we collect from people who enquire about or attend our workshops, and from visitors to this website. It also explains how we use that data, how long we keep it, and the rights available to individuals.

Nestwell operates from 27 Soi Sukhumvit 31, Watthana, Bangkok 10110, Thailand. For data enquiries, contact us at [email protected].

2. Data We Collect

We collect personal data in the following circumstances:

2.1 Enquiry and Booking Forms

When you submit an enquiry or reserve a place at a session, we collect your name, email address, and optionally your phone number and a message. This information is used solely to respond to your enquiry, confirm your place, and send relevant session information.

2.2 Session Participation

If you attend a session, we hold a record of your name, contact details, and which session(s) you attended. This is used for session administration and, with your consent, to notify you of future sessions. We do not collect or record any personal financial data during or after sessions.

2.3 Website Cookies

We use cookies for basic website functionality and, with your consent, for analytics. See our Cookie Policy for details.

3. How We Use Your Data

• To respond to enquiries and confirm session bookings
• To send pre-session information packs and post-session summaries
• To notify Quarterly Membership participants of upcoming sessions
• To maintain records of session attendance for administrative purposes
• To improve the content and format of our sessions based on feedback

We do not sell, rent, or share personal data with third parties for marketing or commercial purposes. Data is processed under the following legal bases: performance of a contract (session booking), legitimate interest (responding to enquiries), and consent (optional communications).

4. Data Retention

We retain personal data for as long as is necessary for the purpose for which it was collected:

• Enquiries not resulting in a booking: deleted within 90 days
• Session participant records: retained for up to 3 years after the last session attended
• Feedback forms: anonymised after 12 months

5. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, loss, or disclosure. These include:

• Storage of contact records in password-protected systems with limited staff access
• SSL encryption on all website data transmissions
• Staff access to personal data limited to those with a direct operational need
• In the event of a data breach, affected individuals will be notified without undue delay

6. Cookies

This website uses cookies for essential functionality and, with your consent, for analytics. You can manage your preferences via the cookie banner on our homepage or by visiting our Cookie Policy page.

7. Your Rights

You have the following rights regarding personal data we hold about you:

• Access: You may request a copy of the personal data we hold about you.
• Rectification: You may ask us to correct inaccurate information.
• Erasure: You may request deletion of your personal data where there is no ongoing lawful basis for retention.
• Objection: You may object to processing based on legitimate interest.
• Portability: You may request your data in a portable format where technically feasible.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact [email protected]. We will respond within 30 days. Individuals in the European Economic Area also have the right to lodge a complaint with a supervisory authority in their country of residence.

8. Third-Party Links

Our website may contain links to external resources (such as official pension body websites). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Age Restriction

Our sessions and services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top. Continued use of our services after a change constitutes acceptance of the updated policy. For significant changes, we will notify registered participants by email.